I pulled up to the pharmacy drive-through window recently, which by the way, is one of the best inventions ever. I was immediately greeted with an automated voice. “Oh brother,” I thought, “Here we go.” I get irritated with most automated systems. Rarely do you get the options you really need and you have to go through 29 steps to even get you half way close. Usually when the automated system begins on a phone call, I immediately hit “0” in order to skip all the junk and get right to a rep who can help me out.
Anyway…back to the pharmacy…
I was thrown off by what “the voice” said to me. I was expecting to have to bark out my last name, birth date, phone number, blood type, and name of my first pet to “the voice,” then have to repeat it all for the real person once they came to the window. But thankfully it was nothing like that. Here’s what the pharmacy robot said, “A pharmacy team member will be with you shortly. We look forward to serving you.”
Now it wasn’t the first sentence that surprised me–that one’s a no-brainer. It was the second sentence. The pharmacy robot said he “looked forward to serving me.” He looked forward. To serving me. Wow! For a hot second, sitting in my car in the pharmacy drive-through, I felt kinda special. I felt cared for. My spirits were lifted. I was momentarily motivated to live and go and do beyond myself.
Okay, so maybe it wasn’t quite that earth-shattering…
But like I said, for a hot second, it did make me feel kinda special and cared for…even though the deliverer of that message was a mysterious, automated voice.
Who do you need to look forward to today? Who do you need to serve today? Who do you need to make feel kinda special today? Instead of being automated and robotic about it, hit “0”, skip all the junk, be the rep, and make it happen in a genuine, caring kinda way.